Western Dental & Orthodontics

Several reviewers mention experiencing significant delays and long wait times, even with scheduled appointments. Multiple customers report being seen considerably later than their scheduled time, sometimes by over 30 minutes. One review noted the office appears to overbook, potentially leading to rushed appointments and missed areas.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

Experiences with the staff and dentist vary. Some guests often mention a welcoming and professional staff, with dentists taking the time to explain procedures clearly and ensuring patient comfort. However, one review expressed concerns about the competence of dental assistants and a perceived focus on generating revenue.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)

Multiple customers have reported difficulties with billing and insurance claims. One review detailed an 11-month struggle to receive a refund after insurance covered a portion of orthodontic work, with the office allegedly failing to submit the necessary requests promptly. Another customer mentioned being directed to a collections department phone number when attempting to resolve the issue.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One review expressed serious concerns about the quality of dental work, alleging that a dentist damaged teeth and that crowns did not fit properly, leading to further complications and the need for extensive corrective treatment. Another review suggested a focus on performing unnecessary procedures.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One review specifically praised the office for being clean and organized, contributing to a positive overall experience.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)