WM - Chino, CA

Multiple customers consistently praise the drivers, describing them as friendly, clean, and quiet. Several reviewers specifically mention the drivers' helpfulness.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention difficulty reaching customer service, often requiring long wait times on the phone. Some customers found it challenging to get issues resolved, with one review noting a lack of concern for their problem.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers report issues with unwanted or extra bins being delivered without notice. Some have struggled to get these bins removed, and one review mentioned being charged for bins they didn't request.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Pick-up schedules have changed for some customers. Some reviewers noted that trash cans are now picked up at different times of the day, with one suggesting coordination for all pickups within an hour.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Most reviewers report that questions are answered in a timely manner. However, one customer wished for an easier way for seniors to request service without relying on new technology.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One review specifically mentioned a WM employee named Joe in Chino who was concerned about their situation and helpful.

Source: 1 of 8 reviews • Confidence: low (limited evidence)