World Class Collision Jack's Body Works Inc
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What reviewers say
World Class Collision Jack's Body Works Inc. is praised for its high-quality repairs, professional staff, and exceptional customer service, particularly when dealing with complex situations.
Themes summarized from customer reviews (sample of 8)
What is the typical repair timeframe?
Several reviewers mentioned extended repair times. One review noted a wait of almost seven weeks, while another mentioned two months for a bumper and trunk replacement. However, one customer stated Steve was committed to making things right and ensuring complete satisfaction.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
- Reported turnarounds: 2 months (bumper/trunk), 7 weeks (initial estimate)
What types of vehicles do they work on?
Multiple customers mention working on high-end or luxury vehicles. Reviews specifically mention Audi, Porsche, and 'RARE Exotics'. The shop also performs repairs to standards required by Porsche.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
- Makes confirmed: Audi, Porsche
How is the customer service at Jack's Body Works?
Guests often mention exceptional customer service and a friendly, professional team. One reviewer highlighted a staff member going above and beyond by boxing up their belongings left in the car and shipping them home. Another reviewer praised a staff member for offering to inspect their car during a lunch break, even before they were a customer. However, one review expressed dissatisfaction with the initial pickup process and difficulty reaching the shop by phone.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
Are they certified for specific car brands?
One review explicitly states that Jack's is certified in Audi Repair, specifically "Ultra Advanced" repairs.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What is the quality of the repair work like?
Several reviewers describe the work as exceptional, with one stating it's 'Pebble Beach quality'. Another reviewer praised the craftsmanship and integrity of the repairs. However, one review noted imperfections (overspray) upon initial pickup, though this was later resolved.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
What happens if I'm not local?
One customer, located in Washington state, appreciated the staff's willingness to coordinate shipping belongings and maintain communication during a difficult situation, even from a distance.
Source: 1 of 8 reviews • Confidence: medium (limited evidence)
Ratings
4.4
★★★★★4.474 reviews
Location
74824 Lennon Pl, Palm Desert, CA 92260
Hours
Popular Times
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Details
- Plus Code
- PJWQ+6J Palm Desert, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ3SbGYSgD24ARdHcRIVSHnxs
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