Advanced Pet Care
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What reviewers say
Advanced Pet Care receives mixed reviews, with praise for professionalism, care, and budget-friendly options, but criticism for poor customer service and billing practices.
Themes summarized from customer reviews (sample of 8)
Is Advanced Pet Care affordable for pet owners?
Several reviewers highlight that Advanced Pet Care offers budget-friendly options, particularly on Saturdays when exams are waived and vaccines are discounted. One reviewer specifically mentions the reduced vaccine prices and affordable service for routine care.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
- Saturday clinic: exam waived, vaccines ~50% off (9am-2pm).
How would you describe the professionalism and care provided by the staff at Advanced Pet Care?
Multiple customers praise the staff for being professional, helpful, patient, and gentle with pets. They note that the team kept them informed, answered all questions, and made pets feel safe and comfortable during procedures like spaying and vaccinations.
Source: 5 of 8 reviews • Confidence: high (recurring theme)
- Front desk staff: professional, helpful, patient, polite.
- Veterinarians: gentle, thorough, communicative.
Are there any concerns about billing or customer service at Advanced Pet Care?
One reviewer reports significant dissatisfaction with billing practices and customer service, describing the front desk receptionist as unprofessional, rude, and creating unexpected charges. The reviewer felt pressured and stressed, leading to a decision to take business elsewhere.
Source: 1 of 8 reviews • Confidence: low (single negative account)
- Billing issues: unexpected charges, unexplained invoices, predatory practices.
What is the overall sentiment regarding the quality of veterinary care at Advanced Pet Care?
While most reviews commend the quality of care, particularly for emergencies like Parvo treatment and kitten care, one reviewer expresses deep concern about potential mistreatment of pets due to poor staff behavior, suggesting a possible disconnect between care quality and customer experience.
Source: 3 of 8 reviews • Confidence: medium (conflicting themes)
- Emergency care: effective treatment for Parvo, quick improvement.
- Kitten care: excellent, caring, knowledgeable staff.
Ratings
4.0
★★★★★4.0279 reviews
Location
448 S Arrowhead Ave, San Bernardino, CA 92408
Hours
Popular Times
Amenities & Details
Service options
Amenities
Planning
Parking
Details
- Plus Code
- 3PV5+6X San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJTYIsdLWs3IARSkU1o96radM
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