Banfield Pet Hospital

Several reviews mention varying costs, with one detailing a $89 per dog fee for an initial exam and another reporting an unexpected $120 overweight fee added at surgery time. Overall, fees appear to depend on services rendered, and some customers feel blindsided by additional charges.

Source: 4 of 8 reviews • Confidence: medium (conflicting fee descriptions)

One review notes that the hospital suggested enrolling in an animal care plan to lower the original estimate for lab work, indicating such plans are available.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

A review describes a successful diagnosis and treatment of a cat's thyroid issues, leading to a switch to a prescription diet and resolution of vomiting.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Customer service is polarized: multiple reviews praise the staff for being friendly, caring, and professional, while others criticize the front desk for rudeness, lack of transparency, and heartless behavior during stressful situations.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviews highlight unexpected fees, such as an overweight charge and additional medication costs not included in initial quotes, leading to dissatisfaction with pricing accuracy.

Source: 3 of 8 reviews • Confidence: medium (multiple specific fee complaints)

One review commends the hospital for providing clear quotes and cost breakdowns, while another criticizes the lack of transparency regarding additional fees during a spay procedure.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

A review mentions feeling overwhelmed by rude front desk staff during a stressful pet emergency, indicating potential issues with handling urgent situations compassionately.

Source: 1 of 8 reviews • Confidence: low (single anecdotal account)