Alex Moving & Storage

Multiple customers report significant communication breakdowns. Some reviewers mention promises made by sales agents that were not followed, missed appointment confirmations, and delayed or missing updates on delivery schedules. Conversely, a few reviewers highlight clear and frequent communication from specific staff members like Raquel and Elliott. Overall, communication issues are a recurring theme.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)

• Key issue: missed confirmations and delayed updates
• Positive exceptions: Raquel and Elliott provided excellent communication

Driver Todd received a 5-star rating for professionalism and handling missing items. Several reviews praise the efficiency and care of the movers, describing them as hardworking, thoughtful, and respectful. However, other reviews criticize the unloading crew for poor organization and damaged furniture. Thus, driver and mover quality is mixed.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

• Highly praised drivers: Todd, Elliott
• Criticism: unloading crew, damaged items

At least two reviews explicitly mention damaged furniture, with one customer providing photos but receiving no link to report the damage. Another review notes that furniture disassembled in California was not fully reassembled in Florida. These incidents suggest a notable risk of damage.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Damage reported: furniture, missing items

One review strongly states that under no circumstance were customers liable for tipping individuals during a large purchase move, describing this as a red flag. This indicates a policy or expectation that may be controversial among customers.

Source: 1 of 8 reviews • Confidence: low (single mention)

• Policy note: no tipping expected for large moves

Several reviews mention that Alex Moving was the best quality at the best price among six companies contacted. Positive reviews highlight efficiency and care, suggesting good value. However, negative reviews cite poor communication and damaged items, which could affect perceived value. Overall, value opinions are split.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

• Positive: best price for quality
• Negative: communication issues, damage