North American Van Lines

Multiple customers highlight the reliability of North American Van Lines for long-distance moves, noting that representatives such as Raquel provided professional estimates and followed through with excellent service even at the last minute. The company is described as having a team of professional movers and drivers who ensure timely delivery and careful handling of belongings. However, one review reports that items were lost and the price changed after loading, citing a discrepancy in weight estimation despite prior walkthroughs.

Source: 7 of 8 reviews • Confidence: medium-high (recurring theme with one conflicting report)

• Service keywords: professional, timely, thorough
• Issue keywords: price change, lost items

Guests often mention that customer service representatives, such as Juana and Raquel, are highly helpful and easy to work with. They are praised for being friendly, patient, and communicative throughout the moving process. Conversely, one reviewer describes the experience as horrible, citing extortionate pricing, poor customer service, and loss of belongings.

Source: 5 of 8 reviews • Confidence: medium (positive feedback predominant but includes negative outlier)

• Representative names: Juana, Raquel
• Service tone: helpful, patient

Several reviewers commend the movers for being careful and patient, particularly noting their handling of belongings during unloading even when delayed by key issues. One review explicitly praises a driver named Joe for being thorough in ensuring all items were accounted for and undamaged. However, another review alleges that items were lost during the move.

Source: 5 of 8 reviews • Confidence: medium-high (consistent positive mentions with one negative claim)

• Mover praise: careful, patient, thorough
• Issue claim: items lost

Multiple customers report that items arrived as scheduled and undamaged, indicating reliable scheduling and delivery processes. No reviews mention delays beyond the expected timeframe, except for a minor delay in receiving keys which did not affect the overall delivery schedule.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Delivery keywords: on schedule, undamaged