Altura Credit Union

Multiple customers highlight outstanding service, noting that staff members like Rosemery, Carlos, and Charyl Freeman are friendly, professional, and efficient. They often mention quick resolution of account issues and a positive overall experience.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer expresses extreme disappointment, stating that Altura Credit Union failed to properly investigate a fraudulent account opened in their name, with the fraud department described as rude and unprofessional. The reviewer urges accountability and improved procedures.

Source: 1 of 8 reviews • Confidence: low (single negative report)

Two reviews criticize branch policies and staff attitudes. One customer was required to bring a physical ID for an ATM withdrawal despite having a digital wallet ID, leading to account closure. Another customer experienced an unhelpful and intimidating tone from a representative when inquiring about a Zelle deposit.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Charyl Freeman is repeatedly commended as an auto expert who secured excellent deals for car purchases, while Thouren is noted as a knowledgeable and friendly financial advisor.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)