Altura Credit Union

Multiple reviews highlight serious issues with Altura's fraud department. Several customers report being accused of fraud themselves after reporting stolen ATM cards or unauthorized transactions, with the credit union failing to investigate adequately or provide necessary documentation. This has led to account closures and damaged credit reports.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Customer service experiences are highly variable. While some members praise the friendly staff, such as Miss Dianna Burnett and Mrs. Ronda Redmon, others describe extremely frustrating interactions lasting over an hour, including being transferred repeatedly, put on hold, and even yelled at. One reviewer specifically noted a red flag placed on their account due to delayed verification, causing payment difficulties.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

At least one review mentions a significant shortage of change, with the branch unable to provide $5 or $10 bills, forcing a customer to receive $300 in $1 bills. This issue occurred during normal business hours, indicating a potential operational problem.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

One review specifically commends the Underwriting department for CUDL, describing them as very efficient, fast, and responsive even after hours. The reviewer expressed satisfaction with the business relationship.

Source: 1 of 8 reviews • Confidence: high (explicit praise)

Overall ratings are mixed. A member who has been with Altura since 2015 rates the credit union 4 stars, praising short lines, low APR on their Uphora credit card, and a higher-than-expected credit limit. However, they note difficulty reaching the home mortgage loan officer, Tianna, for over two months, which impacted their decision to pursue a mortgage with the credit union.

Source: 1 of 8 reviews • Confidence: medium (mixed feedback)