Altura Credit Union
Location
300 S Highland Springs Ave Suite #7, Banning, CA 92220
Photos
What reviewers say
Altura Credit Union receives mixed reviews, with praise for staff professionalism and service excellence, but also criticism for location errors, ATM fees, and poor treatment by specific employees.
Themes summarized from customer reviews (sample of 8)
How would you describe the overall customer service at Altura Credit Union?
Multiple customers highlight exceptional service, noting kind and professional staff who go above and beyond, especially praising Hugo the branch manager for his focus on customer satisfaction and empathy. However, one review describes Hugo as rude and uncomfortable, and another mentions a condescending interaction with Juliana. Overall, service quality is mixed.
Source: 5 of 8 reviews • Confidence: medium (recurring theme with some conflict)
What are the common compliments about specific employees at Altura Credit Union?
Several reviewers specifically commend Karina and Hugo for their professionalism, kindness, and willingness to assist beyond typical duties, such as staying late to help customers and handling complex concerns with empathy.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
Are there any complaints about location or accessibility?
One review notes that the credit union's location listed as next to Marshalls is incorrect; it is actually inside Albertsons. This has been communicated but not corrected.
Source: 1 of 8 reviews • Confidence: medium (specific mention)
What issues have been reported regarding ATM fees at Altura Credit Union?
A review mentions a $3.00 per transaction fee at the ATM for non-members, even if the account belongs to another credit union, which some customers find unreasonable.
Source: 1 of 8 reviews • Confidence: medium (specific mention)
Have there been any reports of poor treatment or unprofessional behavior by specific staff members?
Two reviews criticize specific employees: one describes Hugo as rude and making customers feel uncomfortable, while another mentions Juliana's condescending demeanor and perceived unhappiness at work.
Source: 2 of 8 reviews • Confidence: medium (specific mention)
What concerns have been raised about account security and fraud handling?
One reviewer reports significant fraudulent activity on their card, claims being denied, and dissatisfaction with the bank's protection measures, leading them to switch to another bank.
Source: 1 of 8 reviews • Confidence: low (single isolated incident)
Ratings
3.5
★★★★★3.541 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- W3F3+4Q Banning, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJS0IoNDpD24ARFua_6wi5x6U
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