Altura Credit Union

Multiple customers highlight exceptional service, noting kind and professional staff who go above and beyond, especially praising Hugo the branch manager for his focus on customer satisfaction and empathy. However, one review describes Hugo as rude and uncomfortable, and another mentions a condescending interaction with Juliana. Overall, service quality is mixed.

Source: 5 of 8 reviews • Confidence: medium (recurring theme with some conflict)

Several reviewers specifically commend Karina and Hugo for their professionalism, kindness, and willingness to assist beyond typical duties, such as staying late to help customers and handling complex concerns with empathy.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review notes that the credit union's location listed as next to Marshalls is incorrect; it is actually inside Albertsons. This has been communicated but not corrected.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

A review mentions a $3.00 per transaction fee at the ATM for non-members, even if the account belongs to another credit union, which some customers find unreasonable.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

Two reviews criticize specific employees: one describes Hugo as rude and making customers feel uncomfortable, while another mentions Juliana's condescending demeanor and perceived unhappiness at work.

Source: 2 of 8 reviews • Confidence: medium (specific mention)

One reviewer reports significant fraudulent activity on their card, claims being denied, and dissatisfaction with the bank's protection measures, leading them to switch to another bank.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)