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Navy Federal Credit Union

Credit union● Unknown Hours
4.3(145)
Navy Federal Credit Union

Photos

All
Exterior
By owner
Street View & 360°

What reviewers say

Navy Federal Credit Union receives mixed reviews, with praise for staff and services but complaints about wait times and account issues.

Themes summarized from customer reviews (sample of 8)

How long are typical wait times at Navy Federal Credit Union branches?

Several reviewers reported long wait times, with one mentioning almost two hours to pick up a check. Other customers did not comment on wait times.

Source: 1 of 8 reviews • Confidence: low (single negative report)

Is the customer service at Navy Federal Credit Union generally helpful?

Multiple customers highlighted excellent customer service, praising individuals like Melanie, Efren, and Michael for being quick, helpful, and professional. One long-term member also noted consistently friendly staff across locations.

Source: 5 of 8 reviews • Confidence: high (recurring theme of positive service)

What are common experiences with account management at Navy Federal Credit Union?

One reviewer reported having their account closed due to suspected fraudulent activity without adequate assistance, while no other reviews mentioned similar issues.

Source: 1 of 8 reviews • Confidence: low (single negative account experience)

How user-friendly is the drive-thru service at Navy Federal Credit Union?

One review noted that the drive-thru is easy to navigate, with a single lane closest to the building's wall, though it mentioned that NFCU ATMs tend to be slow and lag when in use.

Source: 1 of 8 reviews • Confidence: medium (specific drive-thru observation)

  • Pricing keywords: "low interest rates", "easy financing"

Do Navy Federal Credit Union members find the check card useful for international travel?

A long-term member highlighted the usefulness of the check card for international travels, noting it has been beneficial throughout their 37 years as a member.

Source: 1 of 8 reviews • Confidence: medium (specific travel benefit mentioned)

Ratings

4.3

4.3

145 reviews

5
109
4
10
3
2
2
2
1
22

Location

6365 Valley Springs Pkwy, Riverside, CA 92507

RiversideCA92507

Hours

Monday9 AM–5 PM
Tuesday9 AM–5 PM
Wednesday9 AM–5 PM
Thursday9 AM–5 PM
Friday9 AM–5 PM
Saturday9 AM–2 PM
SundayClosed

Popular Times

6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

Drive-through

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Cash advance

Details

Plus Code
WPP7+73 Riverside, California
Timezone
America/Los_Angeles
Google Place ID
ChIJJYFpJVyv3IARHOgPniOj-HU

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