Altura Credit Union

One review noted that the credit union did not assist in recovering funds from a fraudulent transaction, instead blaming the customer after a 90‑day investigation.

Source: 1 of 8 reviews • Confidence: low (single negative experience)

Multiple customers praised the credit union for helpful staff, kind interactions, and convenient perks such as free change deposits and smooth debit‑card issuance.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Perks: free change deposits, no‑charge debit‑card setup

Several reviewers described unprofessional behavior, including a supervisor judging a customer by appearance, incorrect handling of a check hold, and perceived discrimination based on appearance.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Issues: appearance‑based judgment, incorrect hold handling

Two reviews mentioned tellers abandoning customers mid‑transaction to assist others, leading to frustration and abandonment of the visit.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Teller behavior: left customer waiting, helped another client instead

Anthony and Matt were highlighted for exceptional assistance during a critical situation, facilitating a wire transfer promptly.

Source: 1 of 8 reviews • Confidence: high (explicit mention)