Americold Logistics Ontario CA

Yes, multiple reviews confirm that Americold Logistics Ontario CA operates on an appointment-only basis. Several customers mention needing to adhere to their scheduled appointment time.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Parking is primarily street parking, which is described as limited. Some reviewers mention overnight parking is available, while others state it is not permitted. One review noted parking by a fence in the yard was allowed before the appointment time.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

The check-in process involves a guard shack and requires drivers to have their license. Several reviewers mention waiting for an hour before their appointment time, and being directed to wait nearby. There are reports of long wait times for check-in and checkout.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviews mention a $185 late fee charged for arriving late, with varying accounts of its application. One review described an early arrival fee. There are conflicting reports regarding the consistent application of these fees.

Source: 4 of 8 reviews • Confidence: medium (conflicting reports)

Loading and unloading times vary, with one review reporting a 2-hour loading time, and another mentioning a 4-5 hour wait to unload. One review stated unloading took 5:30 AM to 6:00 AM.

Source: 3 of 8 reviews • Confidence: medium (varying reports)

Portable washrooms are available on site. However, one review noted that the restrooms were not clean.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Experiences with customer service are mixed. Some reviewers describe the staff as nice, while others report rude interactions. One review specifically mentioned a staff member's behavior as unprofessional.

Source: 3 of 8 reviews • Confidence: medium (mixed experiences)