Arrowhead Credit Union

Multiple customers highlight exceptional and courteous service, mentioning specific staff members like Melanie who were described as very nice and professional. However, some reviews report rude behavior from employees, particularly at the Redlands branch.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)

One review details a problematic experience where the credit union closed an account due to alleged fraudulent mobile deposits, despite the customer's lack of knowledge about the deposits. This led to significant inconvenience and required filing with regulatory bodies. Another review mentions account issues after a dispute over mobile deposits, indicating potential reliability concerns.

Source: 2 of 8 reviews • Confidence: medium (specific incident)

Reviews indicate mixed experiences: one customer reports a long, frustrating process for car refinancing with multiple errors and additional fees, while another mentions a change in policy regarding estate checking that left the customer feeling strung along and dissatisfied. These tasks appear to be areas where the credit union struggles.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

One satisfied customer notes occasional issues with ATM machines as the only drawback, though they still rate the overall experience positively. No other reviews mention ATMs.

Source: 1 of 8 reviews • Confidence: low (single mention)

Several reviews praise the quick response to website inquiries and the ease of using online bill pay, indicating generally satisfactory online services. However, one customer experienced difficulties registering online due to errors made by a staff member.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)