First Financial Credit Union

Several reviewers reported long wait times at the main office, with one mentioning a one-hour wait without any response. This suggests inconsistent responsiveness.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers noted the removal of ATMs, causing inconvenience for deposits and fee avoidance. One reviewer specifically mentioned the loss of a convenient co-op ATM near Citrus Plaza.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

• ATM removal reported by multiple reviewers

Five of eight reviewers praised the service as great and the staff as very polite, indicating generally positive experiences with customer service.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One long-time member criticized the lack of online banking capabilities, such as generating financial reports, and mentioned difficulty accessing support due to limited nearby branches.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

A former member noted that when closing a nearly twenty-year account, the credit union did not inquire about the reason for leaving or express concern, indicating a lack of personalized closure process.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer expressed strong dissatisfaction with a loan officer named David Valenzuela, describing the refinancing experience as horrific and the officer as ghosting them after the process.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)