Bank of America (with Drive-thru ATM)

Multiple customers report that the drive-thru ATM has been down for months, causing inconvenience and prompting them to seek alternatives.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• ATM outage duration: months

Several reviewers describe poor customer service, citing long wait times, unhelpful staff, and rude interactions, especially with a manager named Sharon.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Specific complaint about manager Sharon

Customers mention difficulty reaching staff by phone and a lack of immediate assistance, with one noting a teller was out for the week.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Phone system hangs up after 4 rings

One review describes a failure to provide security camera footage for an incident involving a hit-and-run, leading to personal financial loss.

Source: 1 of 8 reviews • Confidence: low (single incident)

No positive reviews were found in the provided text; all comments highlight dissatisfaction.

Source: 0 of 8 reviews • Confidence: high (absence of positive mentions)