Bank of America (with Drive-thru ATM)

Several reviewers reported that the ATMs at the downtown branch repeatedly failed to dispense $20 bills, citing a persistent cash shortage. One reviewer noted this issue occurred on both Sunday and Monday in April 2025 and suggested the branch either increase cash reserves or add more ATMs.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers praised the recent remodel, describing the bank as beautifully remodeled and noting an impressive exterior decor in a heritage building. They highlighted the convenience of scheduling appointments via phone or walking in.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews criticized Bank of America for poor online banking service, noting a lack of responses to questions and long lines with slow cashier machines. One reviewer mentioned that all branches were closed for extended periods with limited ATM functionality, and staff struggled to explain fees, leading to refunds after complaints.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer expressed frustration that the branch closed at 4 PM, disrupting their plans and requiring them to travel to another location. This suggests the branch's operating hours may be perceived as inconvenient by some customers.

Source: 1 of 8 reviews • Confidence: low (single negative comment)

One reviewer specifically praised the drive-thru ATM, describing it as quick and easy to use, indicating a positive experience with this service.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Multiple reviews expressed strong dissatisfaction with Bank of America, citing alleged corporate greed, high fines, and poor customer service. They advised customers to consider switching to a local credit union and warned about potential holds on inter-account deposits, describing the policy as outdated and unreasonable.

Source: 4 of 8 reviews • Confidence: medium (recurring negative sentiment)

One reviewer criticized Bank of America for placing holds on deposits between two of its own accounts, stating this practice is outdated and unreasonable in the modern era, and urged the bank to stop such holds.

Source: 1 of 8 reviews • Confidence: low (single specific complaint)