Bank of America (with Drive-thru ATM)

Multiple customers report consistently long wait times to see a teller, often exceeding 30-45 minutes. Several reviewers mention that this is due to a limited number of tellers working, sometimes only two, and lines extending to over 11 people. One review noted that even with a significant number of customers in line, additional tellers don't always become available.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

• Reported wait times: 30-45+ minutes
• Common issue: insufficient tellers

Experiences with staff vary. Some customers have had positive interactions, with one reviewer specifically praising an employee named Ricardo for assisting with account opening. However, other reviews describe encounters with rude tellers and a manager who is perceived as unhelpful and unwilling to perform basic tasks, leading to extended wait times and frustration.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

One review detailed significant difficulty reaching a representative by phone, with excessively long hold times (over 24 minutes) and a phone system that repeatedly directed the caller to online services instead of connecting them to a person. This was particularly frustrating for a customer with a disability who needed to speak with someone directly.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

• Reported hold times: 24+ minutes

One review mentioned concerns about monthly fees charged by Bank of America, suggesting a potential drawback compared to other banks.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Several reviewers mentioned switching to Chase bank due to dissatisfaction with the long wait times and perceived lack of appreciation for customers at this Bank of America location. One customer expressed a desire to close their account and change banks entirely.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)