Banning City Utility Billing

Multiple customers report not receiving utility bills for extended periods, with one noting a December bill delay and another estimating overdue charges due to a billing snafu affecting all customers. The issue is attributed to system changes and inefficiencies.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention recurring outages of the online payment system, with updates indicating the debit/credit system was down multiple times in recent months, rendering SMS pay-by-text ineffective.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

At least two reviews highlight a new 3% fee for card payments, described as unreasonable, especially during high inflation, and incompatible with smartphone use.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers report difficulty reaching staff, with long wait times and automated recordings, and one mentions no one answering the phone when calling about a bill.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One review praises Tyler and the water utility team for promptly fixing a broken water main, indicating some positive service experiences unrelated to billing.

Source: 1 of 8 reviews • Confidence: low (single positive instance)