Colton Public Utilities Department

Several reviewers describe the customer service as dismissive, unhelpful, and forgetful, with staff often failing to address customer concerns or provide reasonable solutions.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report being placed on hold for at least 45 minutes, with some calls disconnecting entirely. Staff frequently cite COVID-related absences as the reason for long waits.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

One review specifically criticizes Daniella for failing to follow up on a request, repeatedly forgetting to send promised mail, and suggests her manager should investigate her performance.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

One reviewer reports two significant power outages in three weeks, with one lasting 45.5 hours and another 9 hours, and expresses dissatisfaction with lack of reimbursement or answers from the utility.

Source: 1 of 8 reviews • Confidence: low (single incident)