Colton Public Utilities Department
Location
650 N La Cadena Dr, Colton, CA 92324
Photos
What reviewers say
Multiple reviews criticize Colton Public Utilities Department for poor customer service, long hold times, and unhelpful staff.
Themes summarized from customer reviews (sample of 8)
How is the customer service at Colton Public Utilities Department?
Several reviewers describe the customer service as dismissive, unhelpful, and forgetful, with staff often failing to address customer concerns or provide reasonable solutions.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
What issues do customers report regarding call wait times?
Multiple customers report being placed on hold for at least 45 minutes, with some calls disconnecting entirely. Staff frequently cite COVID-related absences as the reason for long waits.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
Are there concerns about specific employees?
One review specifically criticizes Daniella for failing to follow up on a request, repeatedly forgetting to send promised mail, and suggests her manager should investigate her performance.
Source: 1 of 8 reviews • Confidence: medium (specific incident)
What problems are mentioned regarding power outages?
One reviewer reports two significant power outages in three weeks, with one lasting 45.5 hours and another 9 hours, and expresses dissatisfaction with lack of reimbursement or answers from the utility.
Source: 1 of 8 reviews • Confidence: low (single incident)
Ratings
1.5
★★★★★1.538 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Details
- Plus Code
- 3MCG+MX Colton, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJS0zAQhmt3IARn1bCV-MPHsc
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.