Best Western Moreno Hotel & Suites

Multiple customers reported false accusations of theft, resulting in unauthorized charges deducted from their deposits. One review noted a $25 fee for an alleged stolen iron, and another mentioned a $30 charge without explanation, leading to broken trust and no refund of the deposit.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlighted cleanliness issues, including empty soap dispensers, black hair in the bathtub, stained sheets, and a strong cigarette smell in a non-smoking room. One guest found a moldy smell and insufficient towels, while another noted a clogged bathroom that was not promptly addressed.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

Guests often mentioned poor staff responsiveness. One review described a front desk employee who made a false accusation and was unhelpful, while another noted that housekeeping and maintenance were understaffed, leading to delayed responses to issues like a clogged bathroom and broken lights.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One review reported a need to call the police due to loud, disruptive behavior outside the room late at night, and another mentioned drug activity near the hotel. These incidents suggest potential safety concerns for guests.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)