Best Western Plus Ontario Airport & Convention Center

Multiple customers report that rooms are clean and comfortable, with spacious bathrooms and comfortable beds. One review noted that the rooms felt small compared to other Best Westerns, but overall cleanliness was praised.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlight friendly and attentive front desk and breakfast room staff, with one mentioning excellent customer service from a specific employee named Rochelle. However, some guests report indifference from housekeeping and front desk staff regarding privacy breaches.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Two reviews mention significant problems: one guest found a bed bug and felt the hotel did not take the issue seriously, while another experienced an unauthorized room entry by housekeeping despite a privacy sign. These issues are noted as exceptions rather than the norm.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

Guests often mention convenient amenities such as a complimentary shuttle to the airport, a computer with printer in the office, and a hot breakfast buffet. One reviewer specifically praised the shuttle service for being quick and helpful.

Source: 4 of 8 reviews • Confidence: medium (explicit mention)

One long-term guest states that the hotel has been a good value for over 20 years, noting its convenience to the airport and local attractions, clean rooms, and reasonable pricing. Another reviewer describes it as a good value for the money.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)