Big Bear Spa Suites

Several reviews highlight cleanliness issues, including dirty sheets, stained floors with blood, unwashed toiletries, mold in the jacuzzi, and debris in the hot tub jets. Other guests report rooms as clean and modern. Overall, cleanliness is a recurring concern.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report poor communication, with delayed responses to issues such as late check-in, noise complaints, and hot tub maintenance. One guest mentioned a promised partial refund that was never received. However, some guests praise quick responses and helpful staff during their stays.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention issues with the hot tub, including debris and mildew shooting out of the jets, and a lack of maintenance. Despite this, one review noted a perfect spa experience, suggesting variability in the quality of the spa facilities.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

One review claims the property is misrepresented, listing features such as a hot tub, view, hair dryer, and soundproof rooms that were not present. Another review confirms the presence of a jacuzzi-bath and modern amenities, indicating some discrepancies in the listing description.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Guests have mixed experiences: some praise the clean, modern rooms, convenient location, and accommodating staff, while others criticize cleanliness, maintenance issues, and communication problems. The overall sentiment is split, with notable positives and negatives.

Source: 8 of 8 reviews • Confidence: high (broad coverage)