Cajon Pass Inn

Multiple reviews report that the hotel failed to honor non-smoking room reservations, instead providing smoking rooms and refusing to accommodate or offer refunds. This issue was noted in at least two separate reviews.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Reviews are mixed: some guests found rooms clean and updated, while others reported mold, inadequate room refreshment, and poor maintenance. One review specifically mentioned painted-over mold seeping through the walls.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Several reviews mention issues with the hot tub, including it being cold or turned off without notice. The pool was reported as closed unexpectedly during a stay, and the manager had to manually heat the hot tub for guest use.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Guests often mention rude and unhelpful staff, with instances of anger, lack of acknowledgment, and refusal to resolve issues like incorrect room types or amenity closures. One review described the front desk manager as extremely rude and lacking customer service skills.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviews highlight the hotel's convenient location near the freeway and proximity to hiking, off-roading, and trainspotting areas, making it a good stopping point for travelers heading to the high desert.

Source: 2 of 8 reviews • Confidence: medium (positive theme)

One review noted the absence of morning coffee service despite being promised availability, and another mentioned a non-functional built-in heater, though a small space heater provided temporary relief.

Source: 2 of 8 reviews • Confidence: low (limited evidence)