Care For Womens Medical Group - Chino Hills
Location
15944 Los Serranos Country Club Dr STE 230, Chino Hills, CA 91709
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What reviewers say
Care For Women's Medical Group - Chino Hills receives mixed reviews, with praise for Dr. Du and Dr. Shen's bedside manner and strong patient comfort, but frequent complaints about appointment availabi
Themes summarized from customer reviews (sample of 8)
How easy is it to schedule an appointment at Care For Women's Medical Group - Chino Hills?
Multiple customers report difficulty scheduling appointments, citing unanswered phones, long wait times, and a lack of direct access to specific doctors. Several reviews mention having to leave multiple voicemails without response and facing policies that prevent requesting a preferred gender of doctor.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
- Appointment scheduling issues recurring across reviews
- Policy on doctor rotation noted as a barrier
What do patients say about the bedside manner of the doctors?
Five of eight reviewers praise the doctors, particularly Dr. Du and Dr. Shen, for being caring, personable, and having excellent bedside manners. They highlight that these doctors take time to listen and answer questions, making patients feel comfortable and appreciated.
Source: 5 of 8 reviews • Confidence: high (explicit praise)
- Dr. Du and Dr. Shen specifically commended
Are there concerns about the office's treatment of pregnant patients before 10-13 weeks?
One review explicitly states that the office will not see pregnant women before the 10-13 week mark and that customer service reps will not schedule appointments for such concerns, indicating a lack of early pregnancy support.
Source: 1 of 8 reviews • Confidence: medium (specific policy mention)
How would you describe the receptionist and front office staff's behavior?
Several reviews mention rude or unwelcoming receptionists, with one customer reporting an annoyed tone and another noting a refusal to accommodate a request for a female doctor. These interactions contributed to patients deciding not to book appointments.
Source: 2 of 8 reviews • Confidence: medium (multiple accounts of poor reception)
- Attitude of staff cited as a deciding factor
What are the experiences with follow-up care and lab results?
One reviewer describes a frustrating experience with delayed follow-up on labs and ultrasounds, requiring additional appointments and causing significant wait times. The office allegedly offered refunds but required another appointment for results, leading the reviewer to compare unfavorably with another facility.
Source: 1 of 8 reviews • Confidence: medium (specific incident detailed)
- Follow-up care noted as slow and inconvenient
Ratings
4.2
★★★★★4.2142 reviews
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Amenities & Details
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Details
- Plus Code
- X863+W9 Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJixnOdATN3IARFI2oqEzAHxs
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