Chase Bank

Multiple customers praise the professionalism, kindness, and patience of a team member named Cher at the Loma Linda branch, describing her as an invaluable asset and a pleasure to work with.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report positive experiences opening checking and savings accounts, noting appreciation for new customer bonuses and smooth account setup processes.

Source: 1 of 8 reviews • Confidence: medium (positive theme)

One reviewer experienced an unusual verification process involving a text message that did not arrive, causing delays and inconvenience.

Source: 1 of 8 reviews • Confidence: low (single incident)

Multiple reviews criticize a lack of acknowledgment, professionalism, and prompt assistance at certain branches, with customers feeling ignored or mistreated.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer described a teller unjustly accusing them of fraud and contacting their employer, highlighting a serious incident of unprofessional conduct.

Source: 1 of 8 reviews • Confidence: low (single incident)

Several reviewers praise specific employees—Prince Johnson and Veronica Torres—for quickly resolving account holds and other banking problems, providing efficient and professional assistance.

Source: 2 of 8 reviews • Confidence: medium (positive theme)

One reviewer reported being steered toward a checking account with a monthly fee without full explanation, leading to dissatisfaction after a long history of a free checking account.

Source: 1 of 8 reviews • Confidence: low (single incident)