Chase Bank
Location
71939 CA-111, Rancho Mirage, CA 92270
Photos
What reviewers say
Chase Bank's branch receives mixed reviews on service quality, cleanliness, and ATM convenience.
Themes summarized from customer reviews (sample of 8)
How are the ATM services at this Chase Bank branch?
Several reviewers note that the ATMs are quicker than those at other Chase branches and that a drive-up ATM is available for convenience. One review specifically mentions the card reader at the door works well.
Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)
- Drive-up ATM available
What do customers say about the cleanliness and atmosphere of the branch?
Multiple customers describe the branch as clean, well-lit, and pleasant, contrasting it with other branches they perceive as dingy. One review praises its pleasant environment, while another criticizes it as a moldy cave.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
- Clean and well-lit
How is the customer service at this Chase Bank branch?
Customer service is highly praised by some reviewers, with mentions of helpful tellers like Tiana and Vanessa providing excellent assistance. However, other reviewers report extremely poor service, including refusal to accommodate requests, racial profiling, and rudeness from staff.
Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)
- Exceptional service from tellers Tiana and Vanessa
Are there any concerns about security or suspicious calls?
One anonymous reviewer received an unsolicited call from the bank's number without a message, raising concerns about potential scams.
Source: 1 of 8 reviews • Confidence: low (single occurrence)
Ratings
3.5
★★★★★3.523 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Details
- Plus Code
- PHPR+X3 Rancho Mirage, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJjx5RX7z92oARiQqGMImvJE0
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