Citi

Multiple customers highlight that Mr. Diego Mondragon went above and beyond to resolve a complex account change for an elderly customer, resulting in a successful outcome and great satisfaction.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report difficulties cashing a large insurance check, with staff initially refusing due to perceived invalidity, requiring multiple callbacks and manager intervention, and one reviewer alleging racial profiling.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer faced resistance from branch staff when attempting to cash a certified copy of a returned check, with employees arguing it could not be processed, contrasting with a different branch where the check was accepted without issue.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

One customer reported their account was frozen until a mailed verification code arrived, causing inconvenience for a week, and expressed dissatisfaction with the bank's handling of the situation.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Negative reviews mention unprofessional behavior and perceived racism towards Hispanic customers, particularly citing an employee named Luisa Marroquine as the worst performer, leading to long wait times and dissatisfaction.

Source: 1 of 8 reviews • Confidence: medium (specific allegation)

Long-term customers express satisfaction with Citi's service over two decades, noting that while policies can be strict, the bank has consistently taken care of their needs, preferring Citi over competitors like Bank of America and Wells Fargo.

Source: 2 of 8 reviews • Confidence: high (explicit praise)

One recent reviewer praises the staff as very polite, kind, and attentive, expressing overall happiness with their banking experience at this location.

Source: 1 of 8 reviews • Confidence: high (explicit compliment)