Citi

Multiple customers report that the branch appears understaffed, with long waits and staff unable to assist with requested services such as cashing checks, setting up accounts, or making payments. One reviewer waited 20 minutes without assistance, while another left after waiting for an account specialist who never acknowledged them.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Common theme: staff unable to perform requested transactions
• Wait times reported as 15–20 minutes

Several reviewers describe the service as unprofessional, rude, and lacking courtesy. Comments include staff ignoring customers, refusing to help, and providing no greeting or assistance, leading one customer to transfer $80,000 to another bank.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Repeated complaints about lack of acknowledgment
• Customers felt disrespected and unwelcome

One review specifically praises a banker named Mr. Sunshine at a Palm Springs branch, noting his helpfulness and willingness to solve problems. However, this does not reflect the experiences at the reviewed branch.

Source: 1 of 8 reviews • Confidence: medium (single positive outlier)

• Positive mention applies to a different branch

Yes, several reviewers encountered difficulties: one was told they needed an appointment to cash a check, another was refused a cash payment to a Citi credit card without an account, and a final reviewer was told it was too late to open a new account despite being present before closing time.

Source: 4 of 8 reviews • Confidence: medium (specific transaction failures)

• Account opening delays cited
• Refusal to process cash payments without an account