Citi

Several reviewers have reported negative experiences with Citi Bank's customer service, describing it as rude, dismissive, and unhelpful. One review noted a lack of clear explanations and transparency when dealing with account issues, while another mentioned feeling treated like a criminal during a check verification process.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers have mentioned experiencing account holds or difficulty accessing funds. One review described a situation where funds were held without a clear explanation, with a wait time of 30-60 days. Another review mentioned frequent security verification requests.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

Experiences with Citi Bank branches vary. One review stated that a particular location is superior to other Citi branches, while another described difficulty reaching the branch by phone. One reviewer also noted a long wait time and perceived lack of sympathy from a banker.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)

Several reviewers encountered problems cashing checks. One customer's minor daughter was charged a fee and faced restrictions on depositing checks, while another experienced a lengthy and uncomfortable signature verification process.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

One review mentioned frequent security verification requests, sometimes requiring verification of corporate or DBA information multiple times per year.

Source: 1 of 8 reviews • Confidence: low (limited evidence)