Citi

Several reviewers noted that Citibank began charging monthly fees for accounts with low balances unless the account holder deposits more money, leading to dissatisfaction.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers described the customer service as poor, citing rude staff, long wait times, and unprofessional behavior from bankers and tellers.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Employees often treat customers like criminals.
• Branch manager reportedly unhelpful and dismissive.

One reviewer reported that despite explaining a compromised account and social security status, Citibank continued to charge late fees, indicating unresolved account management problems.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Guests often mention long wait times, with some waiting over twenty minutes despite few customers present, and employees not acknowledging them.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

• Wait times described as slow and frustrating.