Citi
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What reviewers say
Multiple customers report poor service, long waits, and unprofessional staff at this Citibank branch.
Themes summarized from customer reviews (sample of 8)
Does Citibank charge monthly fees for low-balance accounts?
Several reviewers noted that Citibank began charging monthly fees for accounts with low balances unless the account holder deposits more money, leading to dissatisfaction.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
How is the customer service quality at this Citibank branch?
Multiple customers described the customer service as poor, citing rude staff, long wait times, and unprofessional behavior from bankers and tellers.
Source: 7 of 8 reviews • Confidence: high (recurring theme)
- Employees often treat customers like criminals.
- Branch manager reportedly unhelpful and dismissive.
Are there issues with account management and fees at Citibank?
One reviewer reported that despite explaining a compromised account and social security status, Citibank continued to charge late fees, indicating unresolved account management problems.
Source: 1 of 8 reviews • Confidence: medium (specific incident)
What are common complaints about wait times at this branch?
Guests often mention long wait times, with some waiting over twenty minutes despite few customers present, and employees not acknowledging them.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
- Wait times described as slow and frustrating.
Ratings
2.3
★★★★★2.354 reviews
Location
160 W Foothill Blvd, Upland, CA 91786
Hours
Popular Times
Amenities & Details
Accessibility
Offerings
Details
- Plus Code
- 484W+JG Upland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJpb_ywEgxw4ARcRoi2ZFiUN4
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