City National Bank

Multiple reviewers highlight the personal touch at City National Bank, noting that staff like Carmen take time to explain options and make customers feel valued rather than rushed. Guests often mention feeling like a person rather than a number.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review details a frustrating experience where the family was misled about account processing times, received no communication, and faced dismissive responses, leading to the account being canceled. This reflects a notable lapse in service quality at that branch.

Source: 1 of 8 reviews • Confidence: medium (single incident)

One reviewer questions the absence of a drive-through east of West LA and warns that not all City National Bank locations have drive-through services, suggesting variability across branches.

Source: 1 of 8 reviews • Confidence: low (specific inquiry)

Five reviewers commend the bank tellers as friendly and helpful, contributing to an overall positive experience with the bank.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One reviewer notes that a specific branch closes at 4 PM, which they find inconvenient, and warns potential customers about varying closing times across locations.

Source: 1 of 8 reviews • Confidence: low (specific timing)