Provident Bank

Several reviewers noted that Provident Bank's interest rates are high and variable, often increasing after being set.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer described a frustrating loan refinance experience with over 30 document requests and a final denial based on "global cash flow," contrasting it with a smooth approval at another bank.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers reported significant delays and identity verification issues when opening new accounts, including needing appointments and prolonged verification processes.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Two reviews explicitly recommend Union Bank for small business banking, stating Provident does not specialize in this area and is unsuitable for small business needs.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Five reviewers, including one with over 40 years of banking, praised Provident Bank for quick problem resolution and reliable service.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers described Provident Bank as the worst banking experience they have had, citing issues with loan processes, small business services, and account setup.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)