Columbia Bank

Multiple reviewers highlight the staff as fabulous, personable, and helpful, noting that customers receive assistance from real people rather than automated systems. One reviewer specifically mentions Flo Jenkins as exemplary.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One reviewer expresses strong dissatisfaction, stating that Columbia Bank has virtually no ATMs in any network, leading to frequent fees, especially for seniors with feeless accounts. Another mentions the loss of free ATMs after the Pacific Premier takeover.

Source: 2 of 8 reviews • Confidence: medium (specific complaint)

One reviewer finds the online banking confusing and poorly set up, requiring frequent branch visits for technical issues like setting up Bill Pay. However, other reviewers praise the online banking as the best among local banks.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

Several reviewers confirm that despite corporate transitions, the bank retains its small, local feel with knowledgeable employees who know each customer personally, especially noting the continuity of helpful staff like those from Pacific Premier.

Source: 3 of 8 reviews • Confidence: high (recurring theme)