Concentra Urgent Care

Multiple customers reported significant wait times beyond their scheduled appointments, with one patient waiting over an hour past their 9:00 AM slot without explanation or apology from the front desk.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Several reviews highlight dismissive and unprofessional behavior from front desk staff, including rudeness, lack of empathy, and inconsistent enforcement of policies such as ID requirements for restroom use.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

• Front desk staff on January 21st between 8 a.m. and 1 p.m. were described as dismissive and lacking basic empathy.
• One patient noted that staff gossiped in Spanish about handling certain cases, which the patient understood.

One reviewer experienced a situation where staff claimed the patient's insurance was inactive despite the patient confirming it was active, leading to a dismissive attitude and denial of service without further verification.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Multiple customers praised the professionalism, kindness, and efficiency of doctors and nurses, noting that medical care was solid and compassionate, even when the facility was short-staffed.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Staff were described as patient, compassionate, and knowledgeable.
• Despite weekend staffing shortages, patients were seen promptly and the process was well-explained.

Several reviewers commented positively on the cleanliness of the clinic and the professionalism of the environment, noting that the process was well-explained and the waiting area was orderly.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

• The clinic is clean and the process is well explained by the staff.
• Everything was clean and professional, with outstanding customer service.