Credit Union of Southern California

Multiple customers highlight excellent customer service, describing staff as always nice and helpful, with quick service despite a small area. However, one reviewer criticized the branch manager's lack of empathy during an account opening process.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report problems with the mobile app, noting it doesn't work well and includes broken widgets for handling fraudulent charges. One reviewer specifically mentioned difficulties linking accounts due to recent ownership changes.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One long-time member expressed strong dissatisfaction with the new Corona branch, citing unprofessional staff, unpleasant odors, lack of air conditioning, insufficient space, and the absence of an ATM. This contrasts with positive experiences at sister unions.

Source: 1 of 8 reviews • Confidence: low (single negative review)

One reviewer specifically commended Charyl Freeman of AUTO EXPERT for her diligent effort in helping sell a car, noting her professionalism and commitment to securing the best deal for the customer.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

A satisfied customer wishes the credit union extended its hours to 5:30 PM or 6:00 PM, as current closing times interfere with their work schedule.

Source: 1 of 8 reviews • Confidence: medium (specific request)

One reviewer experienced significant delays and confusion in executing a payoff, requiring a lengthy phone call and an in-person visit over an hour away. Additionally, autopay continued erroneously after the payoff, leading to extra charges.

Source: 1 of 8 reviews • Confidence: low (single negative experience)