CVS

Several reviewers highlight the pharmacy team's exceptional assistance with prescription and insurance issues, describing them as persistent, detail-oriented, and compassionate. However, one reviewer reports a potential future cost issue due to a transfer hiccup, and another notes a missed refill without reminder. Overall, the pharmacy is praised for exceeding expectations in handling complex transactions.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple customers mention short wait times and generally nice staff, but also report instances of poor customer empathy, lack of patience with elderly customers, and employees standing idle instead of assisting. One reviewer experienced a pharmacist refusing medication close to closing time without empathy.

Source: 5 of 8 reviews • Confidence: medium (mixed evidence)

Several reviewers specifically commend employees such as Evelyn (aka Blanca), Maria, Alize, Kate, and a new employee Desiree for their competence and helpfulness in complex transactions, including managing multiple discounts and benefits in a single transaction.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One reviewer reports a missed refill without a reminder and another experienced a pharmacist refusing medication at closing time due to timing, indicating potential issues with timeliness and customer empathy.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

One reviewer transitioned from a long-standing Rite Aid due to its closure and finds the CVS staff generally nice with short waits, but notes a potential hiccup that could incur costs, suggesting a cautious reevaluation of the new pharmacy.

Source: 1 of 8 reviews • Confidence: low (single perspective)