CVS

Multiple customers report outstanding customer service, with staff members like 'Jossi' going above and beyond to locate specific products, offer alternatives (chewable tablets or liquid), and ensure items are ready at the front. One reviewer praised the quick response and helpfulness, stating it was the best service they had experienced in years.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviewers noted problems with store layout and product availability. One mentioned long lines and a lack of clear signage for OTC products, leading to confusion and a frustrating checkout experience. Another reported empty shelves due to theft, forcing them to visit another location. Additionally, a reviewer criticized the lack of labeling and the absence of a dedicated area for OTC items, making it difficult to locate needed products.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer experienced difficulty picking up a prescription close to closing time, with staff hesitating to serve them despite being a few minutes early. This raises concerns about consistency in customer service during peak hours, though the reviewer acknowledged the staff's adherence to closing protocols.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

One customer expressed dissatisfaction with the Express barcode service, waiting over 35 minutes while others in the regular line received assistance first. The reviewer described the barcode app as ineffective, contributing to a negative experience.

Source: 1 of 8 reviews • Confidence: low (single complaint)

Multiple reviewers appreciate CVS's coupon programs, mentioning monthly $10 coupons and additional coupons from a large machine. They also highlight the consistently nice and helpful demeanor of CVS employees, enhancing the overall shopping experience.

Source: 2 of 8 reviews • Confidence: high (explicit mention)