Dr Josephine Corona - Family Medicine

Several reviewers consistently report poor customer service, particularly from the front desk staff, describing them as rude, unprofessional, and lacking empathy. Multiple customers mention being cut off on the phone, long hold times, and a dismissive attitude toward patient concerns.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

• Themes: front desk rudeness, unprofessionalism, poor phone etiquette
• Consistent across all eight reviews

Multiple customers note that appointments are frequently rescheduled or canceled without adequate notice, and staff fail to follow through on referrals or communication regarding changes in appointment dates.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Issues: last-minute rescheduling, lack of communication on referrals
• Reported by several reviewers

While one review initially praised the doctor's attentive care, subsequent reviews indicate a decline in the doctor's involvement, with staff handling patient interactions poorly and the doctor appearing unresponsive to complaints about staff behavior.

Source: 4 of 8 reviews • Confidence: medium (conflicting evidence)

• Initial positive doctor feedback, later negative staff impact
• Mixed sentiment across reviews

Customers often mention being asked intrusive questions, being cut off mid-sentence, long hold times, and a rushed disposition when speaking with staff. Some reviews also highlight a lack of empathy, especially when patients discuss personal or emotional issues.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Behaviors: rudeness, interruptions, long holds, lack of empathy
• Repeated across multiple reviews