Dr. Octavio Ruiz-Villalpando, MD

Several reviewers report waiting for extended periods, with some experiencing waits of 3 to 4 hours or more, both in the lobby and patient rooms.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Multiple customers describe the staff as unprofessional, citing rude behavior, lack of follow-through on communications, and dismissive attitudes toward patients.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

At least two reviews mention that non-Spanish speakers face difficulties, with staff reportedly making fun of or ignoring patients who do not speak Spanish.

Source: 2 of 8 reviews • Confidence: medium (specific instances)

One review notes that the office failed to send required paperwork via email or mail, causing delays in starting care, while another mentions difficulty scheduling appointments.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

While one review praises the doctor's clinical skill, many others criticize specific doctors (e.g., Dr. Melendez/Dr. Pony) for rude behavior and poor bedside manner.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)