Dr. Reuben C. Castillo Jr, MD

Several reviewers note that Dr. Castillo is personable, explains conditions clearly, and provides good patient care. One review explicitly calls him 'the best doctor' for his caring attitude.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report significant difficulties reaching staff, long wait times, and unmet appointment expectations. Reviewers mention that answering services are often full, staff rarely return calls, and walk-ins are no longer accepted. One review highlights a two-and-a-half hour wait despite being the first patient after a lunch break.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Staff availability: often full, hard to reach
• Wait times: frequently exceed one hour
• Walk-ins: not accepted

One review indicates that prescriptions were significantly reduced (15 vials instead of 75-100) and another mentions referrals were not processed as expected. Additionally, scheduling appears problematic, with patients reporting long hold times and difficulty securing appointments.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Prescription quantity reduced
• Referral processing delays

Multiple reviews state that walk-ins are no longer accepted, requiring patients to make appointments in advance.

Source: 1 of 8 reviews • Confidence: high (explicit mention)