Eisenhower Desert Orthopedic Center - La Quinta

Multiple customers highly praise Dr. Cassim, describing him as caring, attentive, and effective in diagnosing and treating complex conditions such as nerve issues and bursitis. They emphasize his listening skills and patient-centered approach.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

One reviewer reports a positive experience with Dr. DeSantis, noting quick scheduling, efficient x-ray processing, and a friendly demeanor. The doctor confirmed a good hip with bursitis and arranged a cortisone shot promptly.

Source: 1 of 8 reviews • Confidence: medium (single positive review)

Several reviewers criticize the front office staff for poor customer service, including rude tone, lack of apology for scheduling errors, and unwelcoming interactions. Multiple customers mention feeling unwelcome and suggest the need for people skills training.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

One reviewer reports a billing issue where, despite full payment, the clinic sent them to collections, requiring additional payment to the collection agency to prevent credit impact.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)

One reviewer expresses dissatisfaction with the follow-up care for a knee surgery, citing broken promises and delayed pain management scripts from Dr. Briggs, indicating poor post-operative support.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)