Emergency Room | Kaiser Permanente Ontario Medical Center

Several reviewers reported long wait times, ranging from 2.5 to over 8 hours, with some expressing frustration over extended periods without being seen.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Wait times reported: 2.5 hours, over 8 hours
• Multiple patients noted extended periods without triage or reassessment

Multiple customers praised the professionalism, attentiveness, and compassion of the staff, describing them as courteous, experienced, and dedicated.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Staff described as professional, attentive, and compassionate
• Nurses and physicians noted for clear communication and empathy

One review highlighted unsanitary conditions, including a urine bag placed on the floor that leaked and was inadequately cleaned, raising health risk concerns.

Source: 1 of 8 reviews • Confidence: low (single incident)

• Reported unsanitary condition with inadequate cleaning

Multiple reviews expressed dissatisfaction with perceived lack of urgency, citing delayed reassessment, insufficient pain management, and inadequate equipment availability.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Delayed reassessment of worsening symptoms
• Lack of immediate pain medication
• Inadequate equipment (e.g., missing catheters, wheelchairs)

One reviewer found the atmosphere steady and professional, noting cleanliness and a calm environment, though another mentioned a chaotic waiting room with staff appearing nonchalant.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

• Calm and professional atmosphere reported by one patient
• Chaotic waiting room with staff perceived as nonchalant noted by another