Loma Linda University Health: Adult Emergency Rooms

Multiple customers report the entrance and waiting room as filthy and unpleasant, describing the environment as disgusting and lacking basic hygiene. One reviewer mentioned sitting for many hours in a crowded, unclean waiting area.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlight exceptional care, noting that nurses and doctors were kind, attentive, and compassionate, with one nurse even praying for a patient and a doctor saving a life. However, other reviews describe neglect, lack of empathy, and rudeness from front desk and triage staff.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention long wait times, with one reviewer sitting for over 7 hours in the waiting room and another waiting from 1 AM to 11:15 AM. Some reviews note that despite long waits, care was prompt once attended.

Source: 3 of 8 reviews • Confidence: medium (multiple reports)

One reviewer expressed severe dissatisfaction, alleging neglect, lack of proper treatment, and unethical procedures, including being denied pain medication and water despite a serious heart condition. Another reviewer felt the triage nurse did not conduct a proper examination, ordering only an X-ray without further investigation.

Source: 2 of 8 reviews • Confidence: low (conflicting evidence)

Opinions are split; while some patients rate their experience as excellent, praising the staff and care, others give very poor ratings, citing neglect, uncleanliness, and inadequate treatment. The majority of positive reviews focus on specific staff members rather than the overall system.

Source: 8 of 8 reviews • Confidence: medium (mixed feedback)