Enterprise Rent-A-Car

Several reviewers report long pickup wait times, with one experience taking 45–60 minutes for pickup and another exceeding an hour. The staff is described as friendly, but the process seems disorganized, leading to delays.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers noted that the cleanliness of the vehicles was lacking. One review mentioned empty food bags and smudges, while another reported a car that appeared heavily used with minimal cleaning. The car wash process was also criticized for being insufficient.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

The staff is frequently described as friendly and professional. Specific mentions include a personable handler named AnnaLee and appreciation for employees like Analie J and Bianca H, who were praised for their helpfulness and professionalism.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review reported a missing gas cap, which caused inconvenience and required additional time to resolve. Another mentioned that the car was not adequately cleaned or washed, with remnants left inside and an incomplete fuel level. These issues suggest occasional lapses in vehicle preparation.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Several reviews highlight confusion and misinformation regarding vehicle selection and reservation changes. One customer experienced difficulty swapping vehicles without extra charges, while another received a different vehicle type than expected, leading to additional costs and dissatisfaction.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

One reviewer reported being charged unexpectedly for a rental that was initially covered by insurance, citing a communication error and subsequent intimidation tactics. This reflects concerns about billing transparency and customer service in handling such disputes.

Source: 1 of 8 reviews • Confidence: low (single negative case)