Enterprise Rent-A-Car

Multiple customers consistently praise the customer service, describing it as polite, helpful, and exemplary. Specific mentions include Lady Alex, Sydney, Alex, and Jesus providing outstanding assistance and making renters feel comfortable.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Reviewers often note that vehicles are new or fairly new, well-equipped, and in good condition. One review specifically mentions a Chevy Silverado with low mileage that smelled and ran like new.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer reports that the Lake Elsinore office did not have a reserved specific car available and had to look at other locations, causing a wait. However, the same reviewer appreciated the office's subsequent discount and apology for the inconvenience.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

The Lake Elsinore office accommodated a special request by providing a mid-size SUV when the originally reserved standard SUV was unavailable, and they offered a discount for the inconvenience.

Source: 1 of 8 reviews • Confidence: medium (specific case)

One review mentions multiple people waiting 20-30 minutes for their car to be ready at the Lake Elsinore location, indicating occasional delays despite reservation times.

Source: 1 of 8 reviews • Confidence: low (single instance)