Focus Vision Optometry

Multiple customers report experiencing rude and unprofessional behavior from staff, including receptionists, billing personnel, and optometrists. Several reviews mention severe attitude, unprofessional voicemails, and even being hung up on. However, a few reviewers highlight specific individuals who were helpful and friendly.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review notes that the practice uses a futuristic "vision screening" method where patients interact with an optometrist via a TV screen for digital vision checks. This is presented as a positive innovation.

Source: 1 of 8 reviews • Confidence: medium (single positive mention)

Several reviews raise serious billing issues, including unauthorized use of vision insurance, incorrect charges for non-received glasses, and cancellation fees for rescheduled appointments. These incidents are described as dishonest and unprofessional.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

• Billing keywords: unauthorized insurance use, incorrect charges, cancellation fees

One highly positive review mentions a good selection of eyeglass frames and a beautiful office environment, praising the overall experience.

Source: 1 of 8 reviews • Confidence: medium (single positive mention)

Despite widespread complaints, a few reviews specifically commend certain assistants, such as Carie and another unnamed assistant, for being friendly, patient, and going the extra mile to help.

Source: 2 of 8 reviews • Confidence: medium (specific positive mentions)