Frontwave Credit Union - Yucca Valley

Multiple customers highlight friendly service and good rates, noting they prefer Frontwave over regular banks and have been members since the branch opened. Several reviews mention excellent customer service, warm and professional staff, and helpful assistance with loans.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the assistant manager for creating unnecessary problems and being difficult to deal with, while another mentions unfriendly staff and ATM issues. These views contrast with the overall positive feedback.

Source: 2 of 8 reviews • Confidence: medium (specific criticism)

One reviewer reports that ATMs are frequently broken, with a roughly 25% chance of being operational at any time.

Source: 1 of 8 reviews • Confidence: low (single anecdote)

One customer experienced problems with a lost debit card not being replaced promptly and inaccurate information being provided, leading to distrust. Another reviewer noted that the credit union did not lock the account when the card was reported lost and canceled the account without warning.

Source: 2 of 8 reviews • Confidence: low (specific incidents)

One review mentions that customer service over the phone is difficult to understand because it is outsourced, indicating a potential communication issue.

Source: 1 of 8 reviews • Confidence: low (single anecdote)