Holiday Inn Express & Suites Banning by IHG

Several reviewers noted the hotel is clean, with a tidy lobby and functional amenities like a mini fridge, microwave, and working air conditioning. However, one guest reported housekeeping did not empty the trash after the first night and failed to clean the room after a late return.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers praised the friendly and helpful front desk staff, mentioning assistance with forgotten room keys and remembering room numbers. Conversely, one guest experienced poor handling of a missing luggage incident, leading to dissatisfaction.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Guests often mentioned noise issues, including road noise, transparent curtains allowing light, and disturbances from neighboring guests, particularly late at night or early morning.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer felt unsafe in a room that was initially unacceptable and later found to be worse, indicating concerns about safety. Another guest reported a lack of privacy due to transparent curtains.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

Opinions vary widely; while many guests appreciated cleanliness, service, and amenities, others were disappointed with noise, privacy issues, and handling of specific incidents like missing luggage or unsatisfactory room conditions.

Source: 8 of 8 reviews • Confidence: high (explicit mention)