Holiday Inn Express & Suites Hesperia by IHG
Low-key rooms & suites in a relaxed hotel with an indoor pool, complimentary breakfast & Wi-Fi.
Location
9750 Key Pointe Ave, Hesperia, CA 92345
Photos
What reviewers say
Holiday Inn Express & Suites Hesperia receives mixed reviews, with strong praise for staff and facilities but notable complaints about billing and treatment.
Themes summarized from customer reviews (sample of 8)
Is the staff at Holiday Inn Express & Suites Hesperia generally friendly and helpful?
Multiple customers consistently highlight the exceptional friendliness and professionalism of the staff, particularly mentioning the breakfast ladies, front desk personnel, and specific employees like Jose Luis, Bryan, Vanessa, Rosa, and the General Manager AJ. These positive interactions are a recurring theme across several reviews.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Staff praised for ADA assistance and overall hospitality
Are the rooms clean and spacious at Holiday Inn Express & Suites Hesperia?
Several reviewers describe the rooms as clean, spacious, and comfortable, with ample space for families and positive comments on bedding and overall maintenance.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
- Foldout couch noted as useful for larger groups
Does the hotel provide a good breakfast?
A majority of guests rate the breakfast highly, praising the variety, quality, and attentiveness of the breakfast staff, with specific mentions of eggs, sausage, gravy, cereal, coffee, and juice.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
- Breakfast described as 'top shelf' and 'always ready'
Are there any common complaints about the hotel?
Several reviews report significant issues, including unauthorized billing deductions, lack of communication regarding deposits, perceived discrimination, inadequate room conditions (e.g., no bathroom ventilation, pre-existing damage, pest infestations), and poor management responses to guest concerns.
Source: 3 of 8 reviews • Confidence: medium (conflicting themes)
- Billing disputes and deposit retention noted
Is the hotel's location convenient for nearby amenities?
One reviewer notes the hotel's proximity to a Target with a grocery store, pharmacy, Verizon store, and a strip mall, suggesting good walkability for food and other services.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
- Walkable access to local shopping and services
Ratings
4.2
★★★★★4.2919 reviews
Hours
Popular Times
Amenities & Details
Crowd
Details
- Plus Code
- CJH8+47 Hesperia, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJjeHcJTNpw4ARAZthp9fdeQs
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